Telecom expense management is one of the most important plans of any business enterprise. After all, all the employees of large firms these days that have clients outside, so they have to travel a lot and communicate a lot with them. It leads to a huge amount of bills at the end of the month on the firm.
To manage all these expenses mobile expense management services are outsourced. However, the thing is that you need to implement the mobile expense management programs correctly. If it is done right, it can be a boon to an organization or else it can also lead to a not very good impact on the business. So, to make the maximum out of Mobile expense management, here are some of the blunders that you should avoid. Underestimating client services When selecting a provider, ask detailed questions about how your account will be staffed. Who will manage pending credits and refunds? What happens if a carrier misapplies payments and your account charged late fees? The account team handling these and other issues should be staffed by people who know your name, understand your infrastructure and know that they are accountable to you. However, the best way to select mobile expense management services is to speak with a vendor’s current clients. That’s where you’ll find the best insight. Adopting the silo mentality Not long ago, everything from data networks and wireline voice services to payment and contracts were handled by different teams within an organization. Today, however, with increasingly mobile workforces, the convergence of voice and data, and the consumerization of IT, managing telecom must be viewed from a holistic communications lifecycle management perspective. IT, Cost Accounting, Sourcing and HR must work together—and they should all be supported with a best-in-class, communications lifecycle management platform that enables visibility, workflow, and collaboration. Managing fixed and wireless communication separately Some of the solutions available today are little more than a pairing of two disparate systems: one for fixed communications and a second one for wireless mobile communications. While some traditional TEM providers have partnered with mobility lifecycle management providers to offer what is positioned as a complete package, enterprises are still stuck with two separate platforms. Without one reliable “global view” of your telecom expense data, you’ll likely have to navigate two portals for reporting. Unless you want twice the work in supplier management, make sure you partner with an established service provider that offers an end-to-end communications lifecycle management solution integrated across both fixed and wireless expenses. Equating software to the solution Many of the mobile expense management vendors have originated as licensed software service providers. Over time, these vendors have tried to meet market demand by adding invoice processing services along with ad hoc “processional services” such as audit or data entry. Organizations should look for such telecom expense management services that offer a complete, managed-service solution, including demonstrated competencies in rapid implementation, audit analysis, dispute resolution, automated general ledger accounting, optimization, and payment for both fixed and wireless.
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